Get concise answers about Ora FacePass MY26 smart-lock compatibility, installation, battery, video, privacy, warranty, and catalog availability. For a model recommendation, compare FP01, FP02, and FP03 or submit the Product & Project Consultation form.

Product, fit, and project questions

Which Ora FacePass model fits my door?

FP01 is designed for compatible double-bore deadbolt-and-latch doors. FP02 fits common U.S. single-deadbolt preparations. FP03 is designed for compatible Pella multipoint entry doors. Always confirm measurements, handing, backset, and existing hardware before installation. See the full model comparison.

Will the lock work if the internet is down?

Local methods—including enrolled biometrics, PIN, key fob, and physical key—provide alternate access. Remote app features require network connectivity. Plan physical-key custody and emergency procedures for every property.

Do I need professional installation?

Professional installation is recommended whenever the existing door must be drilled or modified, for commercial openings, multipoint hardware, and for any fire-rated assembly. Confirm the exact door and lock preparation before work begins.

How long does the battery last?

FP01 and FP02 use 5,000mAh rechargeable batteries rated for approximately 6–8 months under normal use. FP03 uses a 3,700mAh battery rated for approximately 4–6 months. Actual runtime varies with traffic, temperature, Wi-Fi, video use, and settings.

Does the video doorbell record continuously?

No. The MY26 locks use access-triggered video and are not designed as continuous-recording security cameras. Use a separate camera system when continuous surveillance is required.

Can I use an Ora FacePass lock on a fire-rated door?

Only after the applicable lock-and-door assembly and local requirements are confirmed. FP01 and FP02 list UL 20-minute fire ratings. FP03 source material conflicts on duration, so Ora FacePass will verify the applicable listing for the exact assembly before a fire-rating claim is relied upon.

What warranty is included?

Eligible original-consumer purchases include a limited 3-year mechanical, enclosure, and finish warranty and a limited 2-year electronics warranty, plus lifetime technical support. Batteries are consumables and excluded. Review the full limited warranty.

Can I buy online today?

Not yet. The storefront is currently a public product catalog and consultation site, not an online sales channel. Submit the consultation form for compatibility guidance and project pricing.

Do you support multifamily and commercial projects?

Yes, subject to door, code, network, privacy, and operational requirements. Start with the commercial biometric-access guide and send your door count, property type, existing hardware, and target timeline.

Can someone unlock my door with a photo or video of me?

Ora FacePass models use biometric sensing intended to evaluate live facial features, but no biometric system should be treated as infallible. Review the current model documentation, keep an authorized fallback credential, and test the installed system under representative conditions.

Will your facial recognition work in low light or at night?

Performance can vary by model, placement, lighting, weather, enrollment, and user. Review current documentation and test day, night, backlighting, and other conditions at the actual door before relying on the feature.

I have darker skin. Will the facial recognition algorithm still work for me?

Biometric performance should be tested with the people and conditions in the intended deployment. Provide a documented alternative credential for anyone who cannot or does not wish to use facial recognition.

Where is my facial data stored? Is it safe?

Storage and administration can vary by model and software configuration. Request current documentation covering where templates are processed and stored, encryption, administrator access, retention, export, and deletion before enrollment.

What if someone looks like me — like a sibling or twin?

No facial-recognition system can guarantee that every similar-looking person will always be distinguished. Use administrator controls and an appropriate second factor or alternate policy where the risk requires it.

What types of doors is this compatible with?

Compatibility depends on the exact model and opening. FP01 is presented for compatible double-bore doors, FP02 for compatible residential deadbolt preparations, and FP03 for compatible mortise or multipoint applications. Confirm measurements and code requirements before installation.

Can I still use a key or keypad if I want to?

Supported backup methods vary by model and configuration. Review the current product page and confirm which facial, fingerprint, PIN, key-fob, mobile-app, emergency-power, and mechanical-key options are included.

Is there remote access or admin management?

App, cloud, portal, log, and remote-management functions can vary by model, region, firmware, and project configuration. Request a demonstration of the exact workflow you need before deployment.

How does this compare to competitors?

Compare products using current manufacturer documentation for door fit, credentials, video behavior, connectivity, privacy, warranty, support, and total installed cost. Avoid relying on an unsupported feature or price ranking.

How much does it cost?

Current pricing, availability, included components, and project terms can change. The store is catalog-only; request written pricing through the Product & Project Consultation form.