Last updated: August 29, 2026
ShopOraFacePass.com is currently a catalog and consultation website. Online ordering, payment collection, and checkout are not open, so there are no online purchases from this website to return or refund at this time.
Quotes and project purchases
If you purchase through a written Ora FacePass quote, project agreement, invoice, authorized dealer, distributor, installer, or another sales channel, the return, cancellation, restocking, freight, inspection, and refund terms stated for that transaction will apply. A website inquiry or consultation request is not an order.
Purchases from another seller
For a product purchased from an authorized dealer, distributor, installer, marketplace, or other retailer, contact that seller first. Their return and refund policy governs the retail transaction unless a written agreement states otherwise.
Damaged, incorrect, or potentially defective products
Do not install or continue using a product that appears damaged or unsafe. Preserve the product, packaging, serial number, proof of purchase, and clear photos or video. Contact the seller and Ora FacePass support so the issue can be reviewed under the applicable sales terms and Limited Warranty. A support or warranty request is not automatically an approval for a return, replacement, or refund.
Future online return terms
Before e-commerce checkout is enabled, this page will be updated with the return window, eligibility rules, exclusions, authorization process, destination, shipping responsibility, inspection requirements, refund method, and expected processing timeline for online purchases.
Contact Ora FacePass
For sales and project questions, contact dereck.loero@orafacepass.com or +1 (808) 346-6752. For technical support and warranty questions, contact support@orafacepass.com or +1 (888) 673-9899.
This page describes the website’s current catalog-only status. The terms in a signed quote, purchase agreement, invoice, dealer sale, or other written contract control the applicable transaction.