Shipping policy
Shipping Policy
Overview
This Shipping Policy outlines how Ora FacePass delivers products and services to our customers. As we primarily offer digital products and software services, most deliveries are instant and electronic.
Digital Products and Services
Immediate Delivery
The following items are delivered instantly upon purchase confirmation:
- Software Subscriptions: Access credentials are sent immediately to your registered email
- License Keys: Delivered electronically within minutes of payment confirmation
- Digital Downloads: Available immediately through your account dashboard
- API Access: Activated within 1 hour of purchase verification
Delivery Method
- Email Notification: You will receive a confirmation email with access instructions
- Account Access: Login credentials and resources available in your account portal
- Download Links: Secure download links provided via email (valid for 72 hours)
Delivery Issues
If you do not receive your digital product within the timeframe specified:
- Check your spam/junk folder
- Verify the email address associated with your account
- Contact support at business@hstcgroup.com
- We will resend access credentials within 24 hours
Physical Products (If Applicable)
Hardware Devices and Equipment
If you purchase physical hardware such as cameras, scanners, or other equipment:
Processing Time
- Standard Orders: 1-2 business days for processing
- Custom Orders: 5-7 business days for processing
- Bulk Orders: 7-14 business days for processing
Shipping Methods and Timeframes
Domestic Shipping (United States)
- Standard Shipping: 5-7 business days ($[XX.XX])
- Expedited Shipping: 2-3 business days ($[XX.XX])
- Overnight Shipping: 1 business day ($[XX.XX])
- Free Shipping: Available on orders over $[XXX.XX]
International Shipping
- Standard International: 10-21 business days ($[XX.XX])
- Express International: 5-10 business days ($[XX.XX])
- Customs and Duties: Customer is responsible for all import fees, taxes, and customs charges
Shipping Carriers
We partner with reliable carriers including:
- UPS
- FedEx
- USPS
- DHL (for international shipments)
Order Tracking
- Tracking Numbers: Provided via email within 24 hours of shipment
- Track Your Order: Use the tracking number on the carrier's website
- Order Status: Check your account dashboard for real-time updates
Shipping Addresses
Address Accuracy
- You are responsible for providing accurate shipping information
- We are not liable for delays or non-delivery due to incorrect addresses
- Address changes must be requested within 2 hours of order placement
Undeliverable Packages
If a package is returned to us as undeliverable:
- We will contact you to verify the correct address
- Additional shipping fees may apply for reshipment
- Refunds will be issued minus original shipping costs (if address was incorrect)
PO Boxes and Military Addresses
- We ship to PO Boxes via USPS only
- APO/FPO/DPO addresses accepted
- Delivery times may vary for military addresses
Shipping Restrictions
Geographic Limitations
We currently ship physical products to:
- All 50 U.S. states
- U.S. territories
- [List additional countries if applicable]
We do not ship to:
- Certain restricted international locations
- Areas with shipping embargoes
Product Restrictions
Some products may have shipping restrictions based on:
- Local regulations
- Export control laws
- Carrier limitations
Shipping Costs
Calculation
Shipping costs are calculated based on:
- Package weight and dimensions
- Destination address
- Selected shipping method
- Order value
Free Shipping Promotions
- Minimum purchase requirements apply
- Valid for standard shipping only
- Cannot be combined with other offers unless stated
- Applies to domestic orders only (unless specified)
Delays and Issues
Weather and Natural Disasters
We are not responsible for delays caused by:
- Severe weather conditions
- Natural disasters
- Carrier delays beyond our control
Lost or Damaged Packages
Lost Packages
- Report lost packages within 30 days of the expected delivery date
- We will file a claim with the carrier
- Replacement or refund will be issued upon claim approval
Damaged Packages
- Inspect packages upon delivery
- Report damage within 48 hours with photographic evidence
- We will arrange for replacement or refund
Incorrect Items
If you receive an incorrect item:
- Contact us within 7 days of receipt
- Provide order number and photos of the item received
- We will arrange for return shipping (at our expense)
- Correct item will be shipped immediately
Returns and Exchanges
For information about returning shipped items, please refer to our Return and Refund Policy.
Return shipping costs:
- Our Error: We cover return shipping
- Customer Preference: Customer covers return shipping
- Defective Items: We cover return shipping
International Orders
Customs and Import Duties
- International customers are responsible for all customs fees, duties, and taxes
- These fees are not included in our shipping costs
- Packages may be delayed at customs (outside our control)
- Refusal of packages due to customs fees will result in loss of shipping costs
Documentation
We will provide all necessary shipping documentation including:
- Commercial invoice
- Certificate of origin (if required)
- Product specifications
Delivery Times
International delivery times are estimates and may vary based on:
- Customs clearance
- Local carrier efficiency
- Regional holidays
Order Modifications and Cancellations
- Before Shipment: Orders can be modified or cancelled free of charge
- After Shipment: Contact us immediately; we'll attempt to intercept but cannot guarantee success
- Cancellation Window: Within 2 hours of order placement for guaranteed cancellation
Contact Us
For shipping questions or issues:
Email: business@hstcgroup.com
Phone: +1- 336-848-0878
Live Chat: Available on our website 9am-5pm MST
Business Hours: 9am-5pm MST
Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.